I was brought up with the salary earned from a full-time insurance agent. I have aunts, cousins, and friends in this line of work too. I’ve witnessed the effort and emotions that go behind every sales pitch, road show, clinched deal, or failed negotiation. I know every job comes with their own struggles, but for what they go through, insurance agents get a lot more flak than they deserve.
Many of my relatives choose not to disclose their job unless absolutely necessary because people treat them differently the moment they know. It's extremely hard to form or keep social circles because everyone thinks meeting up could possibly mean being 'preached' to. Perhaps the worst is when kind intentions are met with skepticism – Are you nice to me because you want me to buy something from you? In other words, insurance agents became a group we discriminate based on a few bad sheep and our preconceived perceptions. Some time back one of my friend's client landed himself in the hospital. It was only then, that he realised the hospitalisation plan he bought was void because he forgot to pay the monthly premium. While there was a very low chance of success, his agent, my friend, made calls and sent in paper work to appeal his case. Although the appeal was approved within a month, the client’s family still holds my friend responsible for the mess up – if anything goes wrong, only the agent is to blame. Sales is a tough job regardless of what you’re selling, but convincing someone to commit a monthly payment or throw in a huge sum for an intangible item is really a lot harder. Yet, while we have no qualms with beauticians, jewelry store staff, or real estate agents getting a cut of what we pay, we seem to be really stingy with insurance agents. And we still feel entitled to getting free drinks whenever we meet them. We cite their flexible schedule as a point of envy, but it’s precisely because this job isn’t governed by standard office hours or a fixed location that makes it impossible to separate work from personal time. Most of us would be enjoying our date nights or catching up on Netflix by 9pm but for my friends and relatives in the line, it's when they finally end their day and go for their late and lonely dinner. Just like any sales job, work constantly seeps into personal life – it’s difficult for agents to stop working. Whenever they are informed of someone’s hospital admission, the insurance agents I know will sacrifice family time to tend to these clients. Even if it was in the middle of a birthday celebration, they'd walk their client through the steps they should follow to ease the claims approval process. It's not always about monetary loss or gain either. Sometimes, the difference between a successful case closed and failed pitch is life and death, and the impact you make in someone else's life will stay with you forever. A close one recounted how she pulled out of a trip to Sri Lanka at the last minute but was asked to help her friends with their travel insurance. She recommended one of her friends, Amy, to buy an additional life plan which was a basic cover that she didn't have, but Amy opted for a hospitalisation plan instead. Her whole group of friends died in the tsunami during that trip, including Amy. Amy was a single mother, and her 2 children were left orphaned without financial support – something that the agent blames herself for till this day. Ultimately, selling insurance is just part of an insurance agent's job. Since we’re all about acceptance and love these days, let’s extend this circle to everyone we meet – give them a chance to talk if you have time to listen. Most agents actually do believe in the benefits and returns that these plans entail. And if that annoying friend won’t stop bothering you, there’s always a kinder way to say no than to cut out a friend entirely. Also read, We Asked 4 Millennials How Much Insurance They Have And What They Actually Know About Their Plans.“I would spend my entire life trying to suppress these feelings of being in the wrong body.”Then, there’s religion. If I had accepted the religion I was brought up with, I would spend my entire life trying to suppress these feelings of being in the wrong body. As the Good Book says in Deuteronomy 22:5, "The woman shall not wear that which pertaineth unto a man, neither shall a man put on a woman's garment: for all that do so are abomination unto the Lord thy God." Having brought up to internalise these beliefs as the norm, it was that much harder to accept myself and my thoughts.
Coming out was a long and hard process. I spent a year thinking about how much harder life would be, about getting accepted by society, presenting as female, and what all of that would entail. In the end, I knew that I had to at least try to become the person I wanted to be, even if it’s an uphill struggle. I finally came out as a transgender woman four years ago, at 21. While I have been fortunate to not face much discrimination from the public, it wasn’t that easy back at home. Firstly, I was engaged to my girlfriend. She was the first person I came out to as transgender. And as difficult as it was for me to come to terms with myself, it was equally hard for her to acknowledge that her long-time boyfriend is coming out as a female. The only thing she said back then was something like, "I'll... do my best to understand." After a challenging 6 months, she accepted me as transgender. We eventually made a commitment to support each other, be it emotionally, financially, or physically – even if it meant scrutiny from others. We are now adjusting to this ‘new reality’ and also continuing with our plans to get married. For all of that, I am grateful. With her support, I came out to some of my closer friends as well.“I confessed... to my fiancee.”
"In my mother’s eyes, I was a rebellion against God. In my father’s eyes, I was a rebellion against him."The truth came out when my mum discovered that I was taking estrogen pills. Needless to say, they didn’t take it well at all. My father constantly reminds me that my "life choices" will eventually ruin me and almost daily, my parents will remind me that because I am born a male, I will always be a male. My father also loves to say that I'd end up, in his own words, "不像人,不像鬼", which loosely translates to mean that I’d end up neither a human nor a ghost – implying that I’d never truly be female and never fully a male. They don't seem to understand that all those words are extremely hurtful, furthermore so as they come from family. And (I think) they sincerely believe that they are leading me back to the path of righteousness.
“I’d just smile and agree with them instead of arguing because it’s so much easier than fighting, and far less painful.”Today, I’m not living as female as yet because I'm not fully comfortable with the way people may respond. To strangers, I'm still entirely male. However, being transgender for me has mainly been about living the most authentic life I can under the circumstances of Singapore’s extremely anti-LGBT laws. Learning to accept my own body, and coming to terms with the fact that it will never be an idealised female form was the most difficult, but I am so much better as a person now. I am calmer and have a clearer sense of who I am. Most importantly, I feel so much more comfortable with being my true and authentic self in front of my loved ones. Life is not about pain, suffering, and renunciation, and it should never have to be seen as such. Despite all the obstacles I’ve faced and am still facing, these words from my favourite author, Ayn Rand, pushes me to live a fuller life every day: “Learn to value yourself, which means: fight for your happiness.” – Clara, 24 Also read, “I Kept Hearing Voices Of People Criticising Me, And I Could No Longer Tell What Was Real”.
Depression has no face. There are no red flags, no clues, and no measurements to identify someone with depression because each person suffers from and deals with depression differently as well. To understand more about what people with depression actually go through, we reached out to 8 Singaporeans who have fought (or are still fighting) the illness. Here are photos that will give you insights into their lives when they had depression. *Names have been changed for privacy reasons.This is what depression looked like to us just 36 hrs b4 his death. He loved us SO much & we loved him. #fuckdepression #MakeChesterProud pic.twitter.com/VW44eOER4k
— Talinda Bennington (@TalindaB) September 16, 2017
“Depression has gotten the better of me more often than not. It comes gradually but also suddenly. I got these tattoos as they are of the dreams I have and the things I love. It's also a reminder that all things, good or bad, are temporary.”
– Marc
“I’ve never bought insurance for myself before but I know I’m still under a plan that my parents bought for me. I intend to get one myself once I start working. I get the general idea that it’s to protect my life but I don’t really know what kinds of insurance are there and what I need.”
“My parents bought some sort of family package for us so I believe I’m covered under that package in terms of life insurance or any accidents. So instead of buying any other insurance for myself, I spend that amount investing instead.”
“I’m not very sure what I got. I just know that I’m covered for certain terminal or critical illnesses and death. Also, I’ll get a lump sum when my policy matures at 55 years old. This is the only plan I bought as I think it’s good enough – it covers my health and also gives me some money back when I’m old.”
“I have three insurance plans: Life Insurance, Hospitalisation, and Endowment. The Life Insurance Plan is to help "protect" my loved ones (children, spouse) financially should anything happen to me. Like if I die, they get a sum of money. I got the Hospitalisation Plan to cover me up to A Class government hospital. And for Endowment, it's more of a savings plan that my husband and I bought so that we can get a certain percentage of return after 18 years.”
Watch Episode 1 of Channel NewsAsia's Back to School <a href="
The experiment gave invaluable insights into 10 average Singaporeans' lives and proved that despite the huge age gaps, friendship is possible.
While the episodes presented very interesting and endearing interactions between the Secondary school teenagers and their elderly partners, we wanted to find out more about what went on behind the scenes.
We spoke to Riddhi, Louise, and the production team. Here’s how they succeeded in making friends out of strangers who are generations apart.
Breaking The Barriers
Like most teens, Riddhi has no clear direction in life yet. She doesn’t fit in with peers in her school either, and prefers her world of fan fiction and indie music.
As for ex-headhunter Louise, most of her time is spent on church activities and picking up different interests like crochet (to help with her Parkinson’s) and acro-aerobics (to keep herself fit).
Naturally, it took a bit of time to warm up to each other over the palpable age barrier.
“She was shy, tall, and thin,” Louise recalled, “she reminded me of myself when I was younger, and I knew that I’ll need to be patient if I want her to open up.”
Similarly, Riddhi felt nervous and a little bit awkward to be meeting someone she knew nothing about.
Then, things got a lot easier when the pair found out that they’re both bookworms.
Speaking to Louise over the phone, I could picture Louise smiling as she shared a fond memory of when they were getting to know each other, “Riddhi even brought me around her school library and we picked out books together.”
Becoming Friends
Despite the challenges in accommodating to each other’s needs, Riddhi and Louise grew to not only embrace, but help each other in their weaknesses.
In an Escape Room game, Riddhi went out of her way to lift Louise up as Louise was having a bit of trouble with her weak legs. It was there that Louise saw a different side of Riddhi: that she isn’t that shy after all.
As for Riddhi’s lack of confidence, Louise managed to break down the walls and got her to be more vocal about her inner thoughts and feelings.
More Than Just Companionship
Having set out to test the success of intergenerational friendship researches done in US and Japan, the producers were “quite apprehensive about whether a simple friendship could make a difference, but the results showed a definite improvement.”
Not just for Riddhi and Louise, but the seniors from the other pairs also showed significant improvements in fitness, memory and mood, while the teenagers got a massive boost in self-esteem and a better attitude towards life. The pairs also formed real friendships and saw the other generation in a significantly better light.
“She taught me to be more responsible and punctual,” Riddhi said. “(And) she opened up my eyes to how teenage girls today are like,” Louise added.
Now, besides writing stories, reading books, or going for piano lessons, Riddhi would hang out with Louise. And Louise is more than happy to spend quality time with Riddhi, “Riddhi would actually call me and ask me if she can spend the day with me. I’d cook for her and we’d just talk about anything under the sun as we ate.”
Best Friends Forever?
Now that the 10-week ‘project’ has ended, how do Riddhi and Louise see each other?
While Riddhi sees Louise as a good friend whom she can share problems with, Louise thinks of herself as Riddhi’s surrogate mother without the parental control, “I think Riddhi trusted me as an outsider, that’s why she shared her worries with me. It’s easier to share your problems to outsiders than to your own parents.”
What is the secret to their surprising bond?
“Listen, listen, and listen,” Louise emphasised, “seniors must take the first step to reach out, and don’t rush to impose or impart your knowledge until the young ones are ready to listen. Be patient.”
And for the young ones, “Don’t judge someone just because of their age,” Riddhi shared.
Watch the 10-week journey of Riddhi, Louise, and the other senior-teenager pairs on Channel NewsAsia’s Back to School <a href="
This story is written in collaboration with Channel NewsAsia.
Also read, These 14 Heartwarming Stories Show That A Mother’s Love Is Like No Other.
I could hear two voices when there was only one person talking to me.Despite all these, I continued with school and extra-curricular activities thinking it would eventually go away with enough rest, but that did not happen. Things got worse and at one point, I would even be hearing two voices when there was only one person talking to me. I eventually told my parents about it and we went to the nearest polyclinic for treatment.
How was I supposed to keep up with everything when I was struggling so hard to even be alive?Soon after, the doctor diagnosed me with depression. The fight against depression was long and difficult. It was especially tough when I had to go back to school. I hadn’t attended class for more than a month, my attendance was slipping, and I was often faulted for not contributing to group projects because I couldn’t turn up. How was I to keep up when I was struggling so hard to even be alive?
They were the reasons I held on a little longer each week.My spirituality and relationship with God were what kept me going. I stopped feeling suicidal after having my own revelation that regardless of how tough life is, I’ll always cherish this life I have. My family played an important role as well, for supporting me in every decision I made and ensuring that I was taking the steps I needed to get me through every day. I was also in this mental health community called the Early Psychosis Intervention Programme (EPIP), where a caseworker will check on me frequently to ensure that I was doing fine. Being in Club EPIP allowed me to hone and strengthen my cognitive abilities which had deteriorated over time. It opened my eyes to the fact that I was not alone in battling my inner demons. The Peer Support Specialists there inspired me to believe that recovery is possible.
Don't think that you aren't able to help someone suffering from a mental illness.Don’t compare mental illnesses because every symptom experienced by someone with a mental illness is very real. And if you think that you are not able to help someone with psychosis, depression, or any mental illness, know that this isn’t true. Your very presence in times of difficulty and distress means a lot to the person. A genuine “how are you feeling?” and listening to them sharing their deepest thoughts is perhaps all they need. Why should we treat mental illness as a taboo when mental illness is as important as our physical health? With World Mental Health Day round the corner, join us at the Voice Out concert at Singapore Botanic Gardens on Saturday, 7 October, to learn about mental illness and spread love. Also read, My Sexuality, My Right: “A Stranger Wanted Me To Apologise For My ‘Lesbian Appearance'”.
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